Privacy Policy

Team Event Pty Ltd, ABN 84 108 189 402 (“Team Event”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold and disclose your personal information, and how we handle it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you agree to the collection and use of that information as described in this policy.

The personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• Your name, email address, phone number and the company or organisation you represent.
• The details of your enquiry, brief or project, including any budget information you choose to share.
• Your email address if you subscribe to our newsletter or updates.
• Information about how you use our website, collected automatically through cookies and analytics tools, such as your IP address, browser type, device, pages visited and the date and time of your visit.

How we collect your personal information

We collect personal information directly from you when you complete a form on our website, email or call us, subscribe to our updates, or otherwise engage with us. We also collect information automatically through cookies and analytics tools, and occasionally from third parties such as when someone refers you to us. Where it is reasonable and practicable, we collect personal information directly from you.

Why we collect and how we use your personal information

We collect, hold and use your personal information to:

• Respond to your enquiry and provide you with information, quotes and proposals.
• Deliver our services and manage our relationship with you.
• Send you marketing, updates and newsletters where you have asked us to, or where otherwise permitted by law. You can opt out at any time.
• Operate, maintain and improve our website and understand how it is used.
• Meet our legal, regulatory and contractual obligations.

Disclosure of your personal information

We do not sell your personal information. We may disclose it to trusted third parties who help us run our business and our website, including IT, hosting, email, analytics, customer relationship management and marketing providers, and to our professional advisers. We may also disclose personal information where required or authorised by law.

Direct marketing

We may send you marketing communications about our work and services if you have subscribed or where we are otherwise permitted to under the Spam Act 2003 (Cth) and the Privacy Act. Every marketing email includes an unsubscribe option, and you can opt out at any time by using that link or by contacting us. We will action your request promptly.

Cookies and analytics

Our website uses cookies and similar technologies, including analytics tools such as Google Analytics, to help the site function and to understand how visitors use it. You can set your browser to refuse cookies or to alert you when cookies are being used, although some parts of the site may not work properly if you do.

Keeping your information secure

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme under the Privacy Act.

Accessing and correcting your information

You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We may need to verify your identity before actioning your request, and in limited circumstances permitted by law we may decline access, in which case we will explain why.

Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below and we will do our best to resolve it.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “last updated” date above shows when it was last revised.

Contact us

For any privacy questions or requests, contact us at:

Team Event
Email: [email protected]
Phone: +61 2 9346 3300
Post: PO Box 1731 Double Bay NSW 1360